BPS Technology - OIIT
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All representatives from the Service Desk are prepared to ensure rapid, effective resolution, or escalation for a wide variety of computer, software, network, and telephone related problems. To guarantee customer satisfaction, the Service Desk will continually monitor the status of open work orders until a satisfied resolution occurs. While a majority of the problems are resolved quickly, some may take several hours to several days to complete depending on workloads, complexity, and scope. We strongly encourage all users to check out our "How-To" resources designed to empower all users with knowledge to resolve technical issues on their own.
The OIIT Service Desk provides full phone support from 7:00am to 4:00pm Monday through Friday at 635-9200. We also allow users to enter service requests on their own, using Track-IT! When calling, be prepared to provide the following information:
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Your name, phone number, school/department name, and location (building and room number).
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Detailed information concerning the request or problem, including software version information. For troubleshooting purposes, we may ask for your IP address. Click here to see your IP address (You must have java installed on your system for this tool to work.)
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Description of the severity of the problem, ie, how many users are being affected.
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Work Order number for status updates on previously entered issues and problems.
Click on any link below to send our representatives an email (You must be using the Outlook Software client).
| Patricia Sarango | John O'Neill | Chris Costigan |
|---|---|---|
| John Harris | Dan Greening | LeRoy Wong |
| Joe Kidd | Peter Nelson |
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