BPS Technology - OIIT
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Outlook Web Access 
"I haven’t received any emails since last week. What’s wrong?"
- Make sure you are not sorting your emails by name or by size, as this will effect how and where your new emails are organized. To check this, click on the “received” field to adjust the incoming emails back to the “default” setting.
- If you feel you have surpassed your mailbox size limit, contact the Service Desk.
- For mail messages that seem to "disappear" after being read, please read the PDF document below.
"My E-Mail is disappearing!"
Outlook
Looking to share your calendar with a BPS colleague? Maybe you need assistance with how to better organize your InBox? Microsoft provides free on-line training for Outlook 2003 users - click here!
Working with the AutoComplete feature from Mail application:
For Outlook:
When the Auto Complete list shows up when you are trying to compose a new E-mail, use the up or down button on your keyboard to choose which E-mail address you want to delete from the Auto Complete list.
To remove the E-mail address that you want to delete just hit the Delete Key on the keyboard and it will delete the highlighted E-mail address.
To turn off the auto complete feature in Outlook:
- Click "Tools", selecting "Options".
- When the "Options" multi-tabbed dialog box appears, click the "Preferences" tab.
- Click "E-Mail Options".
- When the "Advanced E-Mail Options" dialog appears, uncheck "Suggest names while completing To, CC, and Bcc fields".
- Click "OK" to close the dialog box.
For Entourage:
You can clear the address cache by going to:
- Preferences
- Compose
- Click on the button on the bottom of that pane labeled "Clear List".
If you want to disable this feature entirely and have Entourage only offer auto-complete for addresses in your address book, simply uncheck the option "Display a list of recently used addresses when address messages".
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